Frequently Asked Questions (FAQs)
Table of Contents
- 📚 General Questions
- 💳 Ordering & Payment
- 🚚 Shipping & Delivery
- 🔄 Returns & Refunds
- 🛡️ Account & Security
- 📞 Customer Support
- 🚀 Miscellaneous
📚 General Questions
1. What is Dapify?
Dapify is an e-commerce platform specializing in NFC-enabled products to simplify networking and everyday organization.
2. Do I need an app to use your products?
Some products may require third-party apps, such as Canvas, to create profiles using their templates. You can write the public link onto the NFC. Detailed instructions are provided in the product description.
💳 Ordering & Payment
3. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
4. Is my payment information secure?
Absolutely! We use SSL encryption and trusted payment gateways like Stripe to keep your transactions secure.
🚚 Shipping & Delivery
5. Do you ship internationally?
Currently, we only ship within the United States.
6. How long does shipping take?
Standard shipping usually takes 3–7 business days.
7. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number.
8. What happens if my order is lost or damaged during shipping?
Please contact us through our Customer Service page, and we’ll assist you.
🔄 Returns & Refunds
9. Can I return a product?
Products can be returned within 7 days of receipt. For more details, visit our Customer Service page.
10. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned product.
🛡️ Account & Security
11. Do I need to create an account to place an order?
No, creating an account is not mandatory. However, it allows you to track orders and save your preferences.
12. Can I sign in with Google?
Yes, you can quickly and securely log in using your Google account.
13. How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions to reset your password.
📞 Customer Support
14. How can I contact customer support?
Visit our Customer Service page.
🚀 Miscellaneous
16. Do you offer bulk or corporate orders?
Yes! For bulk or corporate orders, please visit our Customer Service page.